When you advertise on Google, you are much more likely to speak with a real customer service representative. Google makes the vast majority of their profits from business who pay Google to show up at the top of searches. When you see a little box with the word “Ad” inside next to a search results on Google.com you should know that a business will pay Google an advertising fee if you click on that listing.
As we explained here, Google is happy to speak with businesses who want to spend more money on advertising. The only other requests for support that will connect you with a Human are Google My Business or Google corporate. Google My Business is Google’s competitor to Yelp and other review websites. Google uses it to introduce business owners to their advertising products, therefore they do actually offer customer service for business owners who want to improve their business listings. Be prepared to be “sold to” because Google My Business support is trained to sell Ad Words.
However, keep in mind that if you ask any questions about SEO, or ranking your business on the “free section” of Google, you will never get very specific advice. Google support will generally direct you to support documents which talk about best practices. They will almost avoid answering your questions about problems with your website and showing up on Google for free.
This means the best way to get an answer is through a Search Engine Optimization consultant.This means finding someone with proven experience in getting businesses to show up on Google.
If you’re reading this guide, you probably do not have a partner who can help, so plan to budget some money to solve your problem. The lack of real support for Google has created an entire industry of experts providing search engine consulting services for thousands of dollars to generate results.
Think about on how much revenue Google traffic generates, how crucial Google may be for your business, and how much work you already invested into building your website. Depending on those factors it can certainly make sense to spend money to solve problems with Google.
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